​DisrepairClaim.co.uk Privacy Policy

 

About Us 

DisrepairClaim.co.uk is a trading style of Smart Advice Claims Ltd whose registered office is C/O AMS, 2nd Floor, Portland Street, Manchester, England, M1 3BE. Company registration number 13959735. Smart Advice Claims Ltd is a data controller and is committed to protecting your privacy and takes its responsibilities regarding the security of user information very seriously.

Smart Advice Claims Ltd adheres to a unified Group Privacy Policy that governs our management of data across all websites we manage, as well as our handling of phone calls, emails, text messages, other forms of digital communication, and additional methods of data collection. This policy details the measures Smart Advice Claims Ltd takes to uphold data protection standards in line with UK and EU regulations.

You are free to explore our sites without disclosing any personal data. However, if you decide to share personal details with us, they will be processed following the guidelines outlined in this Privacy Notice.

 

​

How we use your personal information 

While interacting with this website and submitting personal information, Smart Advice Claims Ltd will gather and utilise your data for a number of reasons, always in compliance with data protection laws of the UK and the European Union.

Below is a list of ways we may use your personal information (including but not limited to data fields, documents and images):

​

• To contact you in response to your specific enquiry
• To provide the products and services that you request from us
• To send you transactional communications
• To send you marketing/promotional communications for other relevant claims or financial products offered by Smart Advice Claims Ltd that you may be eligible for
• Contact third parties on your behalf, where this is required to progress the service we are providing you
• Acquire further personal information from services providers (such as AML providers, ATE providers or Credit Bureaus) to order to progress and provide the products and services that you request from us
• Operate and manage your account and manage any application, agreement or correspondence you may have with us
• Carry out, monitor and analyse our business
• To identify, prevent, detect or tackle fraud, money laundering, and other crimes, 
• To form a view of you as an individual and to identify, develop or improve products, that may be of interest to you
• For statistical analysis
• To be used to create new products and services
• For educational/training purposes including system development to improve customer experience
• For audits, regulatory purposes, legal obligations, and compliance with industry standards 
• Perform other administrative and operational purposes including the testing of systems;
• To personalise the website for you

 

We can assure you that your data will never be sold or disclosed to third-party marketing entities without your explicit permission.

To confirm, we may use the information that you directly provide to us in the following ways: We may use your name, email address and postal address to provide you with information, you have requested from us, respond to inquiries or requests from you and communicate with you in relation to those inquiries or requests. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of DisrepairClaim.co.uk business in response to customer inquiries or requests. We may also use the images of issues that you supply for educational/training purposes including system development to improve customer experience.

​

Why do we collect and store personal data? 

The collection of personal data is essential for us to deliver services, respond to enquiries about our offerings, and keep our records up-to-date. We are dedicated to ensuring that the information we gather and utilise is suitable for these purposes and respects your privacy.

 

​

Personal data categories we collect 

We may collect, use, store and transfer multiple  kinds of personal data related to you which we have categorised as: 

​

Identity Data 

This includes first name, middle name, maiden name, last name, marital status, title, date of birth and gender 

​

Contact Data 

This includes email address and telephone numbers. 

​

Case Data 

This includes information relevant to your specific case, such as your employment status and contractual employment cover such as sick pay. 

​

Financial Data 

This includes bank account information and payment details. 

​

Compliance Data 

This includes recorded calls for quality checks and staff training. These recordings can also be used to help us combat fraud. 

​

Technical Data 

This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

 

Usage Data 

This includes information about how you use our website, products and services. 

​

Marketing and Communications Data 

This includes your preferences in receiving marketing from us and your communication preferences. 

​

Aggregated Data 

This includes statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

 

For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

​

Special Categories of Personal Data 

This includes health and vulnerability related data that you may voluntarily share with us during the fulfilment of our services to you. We will always ask for your explicit consent to record and share Special Category Data. 

​

How we might collect personal data 

Smart Advice Claims Ltd use different methods to collect data from and about you as follows: 

When you voluntarily provide it to us: – 

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

 

This includes personal data you provide when you: 

• apply for our products or services; 

• request marketing to be sent to you; or 

• give us some feedback. 

​

Collected automatically: – 

Whilst on our website, we might automatically obtain Technical Data concerning your devices, as well as your browsing behaviour and trends. This information is gathered through the use of cookies, server logs, and comparable technologies. Additionally, if you access other websites that specifically use our cookies, we may acquire Technical Data about you. For more information, please review our cookie policy.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details. 

​

Provided by third parties or publicly available sources: – 

We may receive personal data about you from various third parties as set out below: 

• Technical Data from analytics providers such as Google based outside the EU; 

• Identity and Contact Data from publicly available sources, including Companies House and the Electoral Register based inside the EU. 

​

Processing purpose and our legal basis 

We always ensure that processing personal data always has a legal foundation, and we have thoroughly evaluated our processing objectives and the legal grounds for them.​

We process your information based on our contractual responsibilities to provide you with the services and products you have requested.​

As a regulated company, we must uphold high standards for our services and products. This requirement means we might need to process personal data when undergoing regulatory audits.

When providing our services, we might pursue legitimate interests. We have ensured these interests are considered and balanced, assessing any potential effects on you (both positive and negative) and your rights. We only process your personal data for these interests if they do not disproportionately affect you, except where we have your consent or are legally bound or allowed to do so. For enquiries about the legal grounds of our processing activities, please contact our Data Protection Office.

 

​

Recipients of your personal data 

In the process of delivering the services you have requested, your information may be disclosed to our processing affiliates, referred to as recipients and data processors.

​We conduct the appropriate due diligence against these partners regarding their data security measures and data protection policies, and we establish firm written agreements that dictate their handling of your information.​ 

In the event that we consider acquiring or merging with other businesses, any new proprietors would be permitted to use your personal data in accordance with the terms outlined in this privacy notice.

In order to process your claim and identify the right solicitor to manage it, we may also share your data with the following processors and/or controllers: Copious Ltd, Fairweather Claims Ltd, Bond Turner Solicitors Ltd, IntelOptic.

Your data will only ever be transferred to other processors and/or controllers in relation to progressing the claim on your behalf. Your data is never sold to any third party.

​

When we may have to disclose your personal data 

​We might be required to share your personal data with certain third parties as detailed below. Rest assured, these entities are not permitted to use your information for contact purposes. They are bound by commitments to handle your personal information with the same level of security and confidentiality that we provide.

 

Legal Firms

We operate a large panel of legal firms across a number of different claims that we generate. In order to service your claim and successfully refer it to our legal partners to progress with, we will share your personal data with these firms.

 

Regulatory Authorities

As part of our own FCA authorisation and the organisations which govern us in different areas of our business (such as the ICO), we may need to share your details with these Authorities.

 

Defendants

In order to acquire the necessary information we need to refer your claim, we may need to request information about your claim from the defendants, such as Vehicle Manufacturers, Car Dealerships, and Finance providers.

 

Compliance Consultants 

This includes Compliance Consultants and similar services acting as processors within the United Kingdom, who might need to document processing activities due to specific legal and compliance requirements.

 

Service Providers

Service providers include businesses that provide us with additional information that could help your claim – such as AML providers and Credit Bureaus.

​

Making sure your data is secure 

We have implemented safeguards to protect your personal data against accidental loss or unauthorised access, use, alteration, or disclosure. Access to your personal data is also restricted to those staff members, agents, contractors, and third parties who require it for business purposes. They are instructed to process your personal data solely according to our directives and are bound by confidentiality obligations.

Procedures have been established to address any potential breaches of personal data. Should such a breach occur, we will inform you and the relevant regulatory authorities, as required by law.

 

How long do we keep data? 

Your personal data will be kept only as long as it is necessary for the reasons it was collected, as well as to meet any legal, accounting, or reporting obligations.

When deciding how long to keep personal data, we weigh factors such as the data's volume, nature, and sensitivity, the risk of harm from unauthorised access or disclosure, the processing objectives, whether those objectives can be met by other means, and legal requirements.

Information on how long we retain different types of your personal data is available, and you can obtain further details by reaching out to our Data Protection Office.

Legally, we are required to maintain certain customer information, which will be held securely and used strictly for these legal reasons.

 

​

Your rights as a data subject 

At any point while we are in possession of or processing your personal data, you, the data subject, you are entitled to the following rights: 

​

• Right of access – you have the right to request a copy of the information that we hold about you. 
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. 
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. 
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. 
• Right of portability – you have the right to have the data we hold about you transferred to another organisation. 
• Right to object – you have the right to object to certain types of processing such as direct marketing. 
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. 
• Right to judicial review: in the event that Smart Advice Claims Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain and we have provided a specific section on this below. 

​All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data. 

​

Requesting access to my data 

When requested, Smart Advice Claims Ltd is able to verify what personal data we have concerning you and the manner in which it is processed. If Smart Advice Claims Ltd possesses any of your personal data, you have the right to request the following details.​

• Identity and the contact details of the person or organisation that has determined how and why to process your data. 
• Contact details of the data protection officer, where applicable. 
• The purpose of the processing as well as the legal basis for processing. 
• If the processing is based on the legitimate interests of Smart Advice Claims Ltd or a third party, information about those interests. 
• The categories of personal data collected, stored and processed. 
• Recipient(s) or categories of recipients that the data is/will be disclosed to. 
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information. 
• How long the data will be stored? 
• Details of your rights to correct, erase, restrict or object to such processing. 
• Information about your right to withdraw consent at any time. 
• How to lodge a complaint with the supervisory authority? 
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. 
• The source of personal data if it wasn’t collected directly from you. 
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. 

​

What forms of ID will I need to provide in order to access this? 

Smart Advice Claims Ltd accepts copies of the following forms of ID when information on your personal data is requested:

Passport, driving licence, birth certificate.

 

Contact details of the Data Protection Officer (DPO): 

C/O AMS,
2nd Floor,
Portland Street,
Manchester,
England,
M1 3BE

Email: help@smartadviceclaims.co.uk 

 

If things don’t go as planned 

Should you have any grievances regarding the way Smart Advice Claims Ltd or its third-party affiliates process your personal data, or if you are dissatisfied with how your complaint has been addressed, you reserve the right to file a complaint with both the regulatory oversight agency and the Data Protection Officer (DPO) of Smart Advice Claims Ltd.

​The details for each of these contacts are: 

Complaints Officer

C/O AMS,
2nd Floor,
Portland Street,
Manchester,
England,
M1 3BE

Email: help@smartadviceclaims.co.uk 

​

For Further Information

If you have any queries about the policy, please get in touch with us using help@smartadviceclaims.co.uk or write to us at the address below and we will do our best to answer your questions. 

​C/O AMS,
2nd Floor,
Portland Street,
Manchester,
England,
M1 3BE