DisrepairClaim.co.uk is a trading style of Smart Advice Claims Ltd, whose registered office is C/O AMS, 2nd Floor, Portland Street, Manchester, England, M1 3BE. Company registration number 13959735.

Smart Advice Claims Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, registration number 974423, its registration is recorded on the website. https://register.fca.org.uk/

Housing Disrepair Claims

We have agreed to make a Claim/s on your behalf on the terms of this agreement.

We do not give legal advice; Our service is limited to the process and administration of compensation claims.

You do not need to use a claims management company to make a claim. You have the right to use the following to seek redress for free: the Housing Ombudsman (https://www.housing-ombudsman.org.uk/)

No Win No Fee Claim

The No Win No Fee Success Fee for getting your housing disrepair compensation is based on which expert panel member we refer you to. Our panel consists of:

• Bond Turner Limited

Depending on the solicitor, the No Win No Fee success fee for this sort of claim is:

There may be a termination fee if you cancel your claim with a panel member after the 14-day cooling-off period. We are paid a referral fee by our panel members for a successful referral. Smart Advice Claims Ltd will not charge you for our service.

How we will assist you

Smart Advice Claims Ltd provides this site as part of an introductory service that aims to put you in touch with a specialist housing disrepair solicitor without delay. We will not charge you anything for doing this.

Solicitors on our panel pay a financial contribution to our marketing costs and the up-keep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Smart Advice Claims Ltd are not lawyers and do not provide legal advice.

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Smart Advice Claims Ltd. Smart Advice Claims Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.

Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Contacting us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

You can also contact us at the below email address:

help@smartadviceclaims.com 

Our policy against abusive calls

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Smart Advice Claims Ltd will not hesitate to report such acts to the police.

Site information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Smart Advice Claims Ltd or licensed to Smart Advice Claims Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that

• Smart Advice Claims Ltd is acknowledged as the source

• The text is not altered in any way and

• The attention of recipients is drawn to these Terms and Conditions

All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Smart Advice Claims Ltd is given. Smart Advice Claims Ltd is committed to protecting your privacy and complies with the Data Protection Act 2018.

Please see our Privacy Policy for further details.

Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

Privacy Policy

Smart Advice Claims Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may vary from time to time so please check it regularly.

Smart Advice Claims Ltd is the data controller and processor meaning we exercise overall control over the purposes and means of the processing of your personal data.

In order to process your claim and identify the right solicitor to manage it, we may also share your data with the following processors and/or controllers: Copious Ltd, Fairweather Claims Ltd, Bond Turner Solicitors Ltd, IntelOptic.

Your data will only ever be transferred to other processors and/or controllers in relation to progressing the claim on your behalf. Your data is never sold to any third party.

Marketing Materials

If you currently receive marketing materials from DisrepairClaim.co.uk and no longer wish to do so, please email help@smartadviceclaims.com. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

Governing Law and Jurisdiction

These conditions are governed by the laws of England and Wales.

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

Complaints Procedure

We pride ourselves in providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can found on Our complaints page on Our website here.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.